Not even worth one star

I am extremely disappointed with MSC Cruises and the lack of professionalism in handling my recent booking. I was charged twice for the same account, and despite multiple attempts to resolve the issue, I still have not received a refund for the duplicate payment.

It has been 51 days since the payment was taken, and I am yet to receive any satisfactory response or action from their customer service team. I’ve provided all necessary documentation to support my claim, but nothing has been done to rectify the situation.

This experience has been incredibly frustrating and has left me questioning the reliability of MSC Cruises as a company. I expect prompt action and a full refund without further delay.

I would caution anyone booking with MSC Cruises, as their customer service is unresponsive and their handling of financial matters is far below expectations.