no tickets issued that were paid for, no customer service, no empathy for a dying woman

Where do I even start?

I am not even the person who booked yet I am gatvol. And I am laying this complaint as a LOST customer as I will NEVER use MSC cruises, EVER.

1. The cruise was for today, yet to date no e-tickets have been issued even though my colleague has paid in full and all relevant information was given. Jonathan Govender **** and said he would but look, where the **** are those tickets? 2. My colleague has phoned EVERY DAY following up yet not once did a consultant give them the relevant information they required for this cruise. She had to find out via another passenger that went on a previous cruise! 3. Three days ago they only received their information packs, wow!!!!! 4. Customer service is really poor. How the **** do you expect first time passengers to know things if you don't give them the information????????????? 5. Since Tuesday the 5th Feb 2019 my colleagues mom has been taken up into ICU and is DYING. Yet MSC cruises still expects her to go on a cruise with no etickets? 6. My colleague took time away from her mother to go in person to their offices to hand in the medical documents to prove her mom is DYING and what does the supervisor Jonathan say? "Not to be harsh but its not exactly the passenger who is the patient" I would like to know whose Jonathan's mom is to tell her she raised a son who doesn't give a **** that she dies in hospital alone so that he can go on a cruise! How can someone be so ****ing cold? 7. She asked for the cruise to be moved to the next one, no extra expenses, no she must pay R4000 TODAY! Is hulle mal in hulle koppe???? Its not her fault her mom is DYING! Her dad passed away in June last year, now she is losing her mom too, can any of you comprehend what she is going through? CLEARLY NOT! ITS JUST ABOUT MONEY FOR YOU GREEDY MFS! 8. Why must she pay TODAY but MSC can't even get off their asses and send the necessary information IN TIME for the cruise INCLUDING THE TICKETS?! The CPA mos has a very strict clause you must get what you pay for and she hasn't even gotten the tickets for a cruise that has ALREADY LEFT AND SHE PAID FOR! So NO. SHE WILL NOT PAY EXTRA! Not for YOUR incompetence! 9. Managers at MSC think they are above the clients and you must email to get their attention. SE GAT MAN! Get back down to earth and actually work for the money you earn! 10. I laid a complaint against MSC on their Facebook page on Tuesday, UNTIL NOW NO REPLY!!!!!!!!!!!!!!!!!!!!!!!! That means MSC if you do not reply and I have contacted you YOU CAN BE FINED BY THE DTI! I will take it further! 11. No tickets that has been paid for, for a cruise that has already left is a violation of the CPA.

How can MSC cruises be so damn irresponsible and disgustingly unsympathetic to a woman who is a FIRST TIME PASSENGER, and is losing her MOM! HOW???????????????????????

Its absolutely disgusting and she better get a transfer with NO EXTRA COST for the ****ing inconvenience this company has put her through this week! After weeks of being on the phone with absolutely no service, its the LEAST you can do!