MSC VOYAGER CLUB - TERRIBLE CUSTOMER SERVICE

Dear MSC,

I am now at my wits end with this company...

I have tried and tried on numerous times to communicate with MSC Voyagers club to acquire the points that i have accumulated. But i keep getting an incorrect point breakdown, when i ask the lady who has been assisting me to explain it properly, i wait 3 days for a response. (or get NO RESPONSE AT ALL) Surely you do not only have one customer service person at the counter... Please assign a different person to my case and also get someone to contact me. I had no choice but to go public...