MSC Orchestra

Good day

I am a very dissatisfied customer.

I made my booking according to what I was informed on the website and by an MSC consultant. I paid the deposit and when I received my booking confirmation, two items was not included namely a free drinks package and internet usage.

This booking was made by selecting the winter package Valid until 30/09/2019.

It thereafter allowed me to book the above-mentioned cruise however when viewing my booking, the drinks package and internet package was not included.

MSC SA confirmed that it was a system error and will be reported to I.T.

I do not believe that I as the customer should be penalized for this error.

Kindly find attached documents which clearly shows the navigation between screens and how it was booked.

Regards Jahryn Giasi