MSC MUSICA CRUISE - ABSOLUTELY APPAULING SERVICE

My friend and I had the WORST experience of our lives on the MSC Musica Cruise from the 16th November to 19th November going from Durban to Mozambique Inhaca.

We booked our cruise in February 2018, so we had been planning this trip for an entire year. Upon arrival we went to collect our drink vouchers, which were paid for before the cruise, even with my proof of payment and receipt we were told that we had to wait until pm to receive a response.

We than loaded extra cash on the cruise card to order our first drink, we were than told at the bar that we cant order there as its a coffee bar and the lady didn't speak English. Thereafter we went to lunch, and had nowhere to sit, so ate our first meal on the floor!!! We went to our cabin after pm, my friends bag was there but mine wasn't so we had to make our way back to reception where we waited another hour, and bumped into a few other couples with the same issue. The staff told us to wait as this happens all the time.... SHOCKING! Eventually after much frustration, I managed to track my own bag down by walking up and down the decks. They changed our dinner to the second seating without being told too. The boat trip and que to get off the ship to Mozambique took two hours, so we only managed to arrive late and spend one hour on land (my first time in Mozam). We than waited in the rain for another hour to get back on the ship where we were drenched from the boat trip (unsafe). Needless to say we skipped dinner the second night out of pure frustration and went to bed, at this stage our drink vouchers had still not arrived. They called us at ten pm to let us know we can finally collect it, which we only received on Sunday morning. The rest of the trip was an absolute JOKE, the service from ALL crew members was APPAULING TO SAY THE LEAST. Some staff could not even speak English. I am an ex crew member, and know that passengers are priority and supposed to be treated with respect as we are paying a lot of money for this **** experience. My friend and i could not wait to get off the ship. I want a FULL REFUND....I WILL NEVER RETURN AND WILL CONTINUE TO ADVISE ANYONE I KNOW NOT TO WASTE THEIR MONEY!!!!