MSC Frustration and lack of professionalism

I am so disappointing with the service we are receiving from the Cruise, after months of planning we are only being told now that everyone needs to be vaccinated in less than 2 weeks before departure. The initial correspondence was no one needs to be vaccinated but we will be required to do a covid-19 test before departure which we were happy to do.

To make matters worse they cannot even refund, we will only get our money from 90 to 120 days after cancellation which is totally unacceptable.

Somebody please assist with the onmbuds for these people or a way to work around this.

They should have made it clearer that their passengers all need to be fully vaccinated.

Frustrated.....