MSC feedback non existant

To Msc cruisers...MSC at some time during your voyage will deliver a piece of paper to your cabin requesting feedback... Don’t waste your time in writing it out. I did, a whole 12 hand written pages and they did not bother to acknowledge or even answer in typing MSC fashion. Don’t be mistaken we did enjoy our south bound trip and made the most of it but in a nutshell, we will NEVER do the trip again. I did promise if not answered I would be putting this up on social media. So do your worst and shoot me down, its written from the heart by a platinum card member who’s 89 year old mother got treated very badly on the cruise by management. MSC – We Would love to hear from you request From: Carol Lane Cabin 11080 – 34 day cruise from M****illes to Durban 2022 MV Orchestra Email: *** Phone number was also supp****. Forgive this notepaper as the one supp**** was too short. I hope that MSC will take time to read this and give feedback as I am taking the trouble and time/effort to write this. If not, I will address this to social media pages. Firstly, I would like to compliment your amazing staff everywhere with the exception of a couple of those at reception who need some PRO lessons, but the others are great/exceptional. The staffs’ friendly, humble, experienced and helpful disposition is applaudable. I was so saddened to see many passengers’ subjecting the staff to rudeness and abuse but your staff took it with grace. I was also horrified at some passenger’s behaviour. The lifeguards were brilliant at effecting a rescue witnessed by all, applying CPR and getting medical assistance calmly and professionally. Likewise the medical emergency in the Seychelles – the fact that the vessel sped up and used more fuel to get to land earlier spoke volumes. The organised medical on s**** rescue was also excellent. I would like to single out some excellent staff: • Oscar Ortega – Assistance Waiter from Honduras. Late at night in the restaurant and by day clearing the deck, always willing, also smiling, nothing too much trouble. Sir, you are a credit to MSC. • Loya from Madagascar in the buffet • Francisco from India in the restaurant • To the Chefs, your food is amazing, the best I have ever had on MSC • Your South African Security – TOPS • Who ever makes the soups – MSC needs to print and sell a MSC Soup recipe book. I would be the first to buy a copy. Wow the huge prawns and pink salmon – such a spoiling! Some hints for your upcoming South African Season: • South Africans like chilli, chopped fresh chilli every day, Tabasco only is not enough • Your rubber tasting stews and salad of squid/calamari is a waste of good ingredients. Rather fry in a beer batter and have fresh lemon available. It will make a big difference. • Your Pizzas fantastic • Your homemade pasta is amazing but South Africans like cheese in the white sauce not the grey tasting sauce provided! Re: No Library This is advertised – persons need to be told this prior to boarding. Thank you to Kevin for saving the day and organising a book swap. Re: Your nightly newsletter. Please get an experienced PRO/ex journalist to write this. Daily distances and ports are not the only information passengers would like to hear. For example your Suez information was pathetic. One could have listed the land marks with details for people to look out for on the way. As for the last lights of Madagascar – we had long passed that country when we were supposed to look out for them. I could go on! RE: WIFI service MSC advertised a service costing me R3800-00 for the journey. One can understand within reason that sometimes it is not available. However not to be available most of the day is not acceptable and basically a service not provided. To be reasonable – VERY reasonable I suggest a 50% voucher for the sum spent to be used on another cruise? I noticed so many pasengers demanding refunds very aggressively and loudly – were their complaints entertained? RE: Jeddah – Saudi Foul up What a disgrace and no explanation was given for this. MSC provided the link for the visa purchase and MSC should should take some of the blame or is this their usual way of solving problems – be silent and hope it will go away. Was there any immediate intervention by MSC tto the Saudi Authorities? – after all we did have a tourist visa costing me R3190-00. I again suggest a voucher of 100% for the cost of this visa. Never mind the loss of a visiting port to Saudi. My travel agent took this up with MSC and she too was ignored. Re: Cheap packages offered to certain countries. How sad this was not offered in South Africa for their loyal support for MSC over the years. You may have had a better overall “vibe” on the ship? Sadly lacking – just to walk on the deck and a sole disco DJ playing music to an empty audience at 10pm spoke volumes. I was told the special offer was Euro 1100 for a balcony cabin – a fraction of what we paid. If true, lucky them! BUT not offered in RSA and the ship was not full. (Lucky us) – less people to fight for deck chairs at the pool. Re: Your “Speaker” I went to the talk on ‘Piracy’ in the Shaker Lounge which was pretty empty. What an embarassment to MSC. So embarrassing too for the audience as most of whom walked out. Pathetic also came to mind. MSC cost saving? What happened to the cruise days when Di Seaborne Davies talks entertained us with his talks on the security of the Royal Family? The theatre was packed to capacity and one had to go early for a seat? On one occasion an extra session had to be organised. His talks were legendary. Oh, I realise – perhaps those with the ‘cheap tickets’ may not have enjoyed them? But what about the other passengers who paid the full price? I wonder how those many many dance classes were supported – not my cup of tea. And now for the biggest disgrace of the lot: CABIN ALLOCATION My mother who is a platinum card holder and has done the South bound trip four times will NEVER do it again. She is 89 years old and has problems with walking any distance. Our Travel Agent booked us a cabin right near the lift and accessible to restaurants to limit her mobility. She does have a ‘walker.’ Our tickets printed showed a cabin as such on the 12th floor. On arrival we were issued tickets/cards for the 11th floor right at the front of the ship meaning a lot of walking. I complained loudly which was ignored with a take it or leave it attitude. My travel agent complained to MSC – this too was ignored. After the first few days my mom was in the cabin for five days in pain to her back and knees from excess walking. This ruined her whole trip. Get a wheel chair you may say? Who is going to push the heavy chair all day? Lose her independence? No ways. MSC management if this is the way you treat a loyal 89 year old disabled passenger – I am disgusted. Competition is good, I see Norwegian Lines is advertising a South African route. Lastly Sir – our great Captain this message is for you. (not printed here as it was of a personal nature) Thank you, I look forward to a response. Carol Lane.