MSC disaster prior to boarding. HEARTBROKEN

It turned out to be an absolute expensive nightmare prior to even boarding. Were the mood of being happy is simply stress.We asked for help to check in my 84 year old dad manually as he does not live with us is not that tec savy on the 20 November 2023.Was told it was done clearly not as we leave tomorrow and the check was only available on app yesterday. We have requested excursions from several agents to be told it is not available as yet we should wait later. I am organized and hate last minute. Yesterday Tiyane advised she will escalate the matter and have help by 11h45 today. No call from msc,so I called was on hold for 15 minutes then cut off. Thereafter could not get through as they closed for lunch. Spoke to Palesa who escalated to Leonika only to be told they cannot help with excursions. How is this the customers problem if this was never available to us online or on the app due to them sticking to their promise and checking us in. And could not be done manually.We asked for fastrack as we travelling with an 84 year old to deaf years and zero understanding, rather cold. We paid over R40000 for an experience ,which msc deprived us of due their technical and staff short falls. I was told I should book on-board and if it is cancelled our monies will be returned. How sad our dad that's 84 we would be lucky if has time to do this again let alone save for the same holiday experience again. A very costly disaster we saved for an experience not for feelings of anxiety and no adventure. This is an expensive trip. Our alcohol and fun packs was paid for yet we could not book excursions as they were simply not available on msc platforms online app and telephonically. A NIGHT MARE ALREADY BEGUN PRIOR TO US EVEN BOARDING. ALL I GET IS SORRY. This is alot of money for a sorry. Heartbreaking