MSC CRUISES SERVICE IS UNACCEPTABLE

I booked and paid for a cruise to the Portuguese Island, departing 1 April for 3 nghts. You can only make the booking online (website not user friendly) or telepathically. I made the booking with Reshenda & asked her to mail the confirmation before I paid. I didnt receive the confirmation and had to call back 3 times before receiving it eventually. I paid & sent them the proof of pmnt. I then noticed that the incorrect cabin was booked, I asked for ocean view. Another 3 calls later I asked for the recording of the the booking, nothing received - by the way, they have 2 of my email addresses - I spoke to Dumisane about this. I then asked Ashley, who booked the transfers + upgrades, to email the new confirmation, nothing received. I then emailed their info desk, twice, no response. So I've spent over R10 000 and I do not know if the booking is correct, confirmed etc. You can only call them, do you know how much money I've spend on my lphone to get \service\" from these guys? I think they do not care about their clients as they know it's a popular holiday and the ships will get filled either way. If MSC knows I struggle to receive their emails, why not pick up the phone and care?"