MSC CRUISES SA NOT PROCESSING REFUNDS

I made a booking with MSC Cruises for my friends and myself, & I am now regretting that decision as I am now at the verge of losing friendships because the company cancelled a trip that we planned in December and have not refunded all of us. I booked 3 cabins for 5 of my friends including myself, in December I was informed when I called MSC a week before depature that the trip was cancelled due to covid 19. That telephonic conversation was the followed by an email announcing that and giving me an option to reschedule for another date. Now because we don't know when it will be safe to sail again we chose to request a refund on the 18th of December 2020. I followed plenty of times with no response. In January i called person's who were handling the refund paper work requesting that they give me details of the department responsible for processing the refund as they could not give me answers I sought. This was refused and I was informed that the head office in Italy handles the processes of refund payments. Later i was asked for additional documents for the other passengers stating that they are giving consent for the rest of refund to be paid into my account. I furnished them with these documents. Later only one refund for one cabin was made and when I enquired I was informed that the refund is being done in batches, so the other cabins pending payment will also be cleared soon. Its been more than a week since this has happened. No additional payments for the cabins due have been made and no emails or further communication. My friends are fighting with me and are accusing me of being untruthful regarding this issue.