MSC cruises rude call centre staff

I am very livid and annoyed at the customer service displayed by their call centre service.I called in today at 12:03 to esquire about how the cancellation works. Some rude girl ( I wont call her a lady or woman because she did not display a maturity of such) answered and was very impatient (even though i am not feeling well and i tried to raise my voice when she said she cannot hear me). I asked her the terms of the cancellation and she spoke about fees that may be added and she said she doesn't know what they will amount to. I asked that ill mannered girl if she can estimate the amount that they usually charge and she had the audacity to disrespect me and asked me what language do i speak as if I don't know English.I told her that she was being rude and she had the nerve to not apologize but to carry on in a rude tone and be impatient with me. When i asked to speak to her manager she hung up on me.

I want MSCto trace the call and I want that brat to call me personally with her manager and apologize to me. Don't be surprised if i never use MSC cruises again or recommend it to anyone because they hire rude and *********** excuses of employees who don't know a thing about customer service as if they have never been trained.