MSC Cruises Poor Business Management

5 days before leaving, I called to make sure there would be no issues. 3 days before departure, 3rd December i called and they emailed me the tickets. No special terms and conditions were stated on them. On the 4th December (2 days before departure) I wake up to an sms, you have to be vaccinated 14days before and everyone over 12 must be fully vaccinated. We sent emails Saturday and Sunday because we are leaving Monday and we need to know ***? This is ********* business practice and poor business management. That industry is going through wave no.4 and they cannot make decisions to ensure customer satisfaction. Worst thing is my mom used her retirement money to buy is these tickets.

They indicated that people can either get a voucher or refunds however are they returning 100% of peoples money for their poor decision making the day of the departure? Are they trying to recoup money lost through tricking people to buy tickets for trips they wont qualify for? If 1 or 2 family members out of a group of 8 can get a voucher or refund because they are not fully vaccinated yet, how is that a family holiday as we booked it? Are they splitting up couples as well?