MSC Cruises - NO CRUISES

December 2022

Your embarkation in Cape Town harbor is total chaos – and no provision made for your guest that needs to stand in que’s in the hot sun? On board service was appalling, with 80% of the reception staff, that can hardly speak a word of English, how do you expect your cruise clients to have an amazing cruise if your staff don’t even understand them? The service at the bar, is so slow, with absolute no effort being put in any drinks made. Not one drink ordered, tasted the same – I’m sorry, but that is below standard. The restaurant staff – no communication whatsoever!!!! You try and squeeze to many people in at a table, making it impossible to breath never mind eat, but half the other tables are empty. Food is dry & cold when it gets to the table, and drinks only gets to the table when supper is just about over. Is this acceptable for the prices we pay?

Cabin From day one, our aircon was faulty – once again not acceptable. We had to wait forever for our luggage, and my suitcase was damaged beyond repair (once again your reception was of no help) I had to carry a broken suitcase when I left. The overall cleanliness of the ship was sub standard, and the maintenance not done well. I became a voyager member for a reason, and that was to enjoy what MSC had to offer, but now I feel that you are taking advantage of peoples well earned money, and promising them a cruise experience which you can’t deliver.

UNFORTUNATELY - I have a second cruise coming up with a bunch of friends, that has been planned since MAY 2022, and you are not interested in doing anything to help us if we need to change anything on our booking. This is a group of 9 people which you are just wiping under the carpet.