MSC CRUISES COMMUNICATING WITH CLIENTS AS COMMUNICATION AS BEFORE WW 1.

My wife and I have a booking (reservation : ***3) on a MSC cruise from Durban to Cape town departing on 1 April 2020. Because of Covid 19, I heard that all MSCcruises trips are cancelled. Since Monday 16 March 2020 I phoned them daily just to be told that we will receive communication by end of day, Friday 20 March 2020. When I try to contact them via their website, I'm told that the reservation number doesn't exist.. It is now Monday 23 March 2020, 11:19 and nothing as yet. When I called their contact centre this morning I'm told that the information will be send out by tis Friday 27 March 2020 The person at their call centre can't give me the contact details of the staff accountable for the notifications as "they don't have it " What are MSC Cruises hiding ? I have to re-arrange plane tickets and accomodation in Cape Town, but can't do as we need new dates from MSC Cruises. WHAT A DISAPPOINTING EXPERIENCE WITH MSC CRUISES !!!!!!!!!!!