MSC Cruises

We have secured a reservation with MSC Cruises SA for a cruise scheduled in March 2026. Booking number ***4 However, due to unexpected circumstances, we were compelled to cancel our booking. I initiated the cancellation well in advance of the 90-day cancellation period. I acknowledge that we have lost our R3000.00 deposit, but I request that all other payments made for the cruise be refunded to me. We have filled out all necessary documents for the refund. Whenever I have reached out to MSC, I have been informed that they are experiencing a backlog of refunds. Their backlog is not my concern.