MSC cruise

I have boarded an MSC cruise were by I am not happy about the service that I have received nor the value for money that I payed for. I have booked a cruise with MSC from Cape town to Namibia and due to restrictions the cruise was changed to PE. I have paid 21K for this cruise to go to Namibia and the cruise did no go there. Now the cruise has become a local cruise and yet no compensation was given due to the cruise no longer is an cross boarder cruise. Local cruises are cheaper and yet MSC is not willing to do anything or accomodate us in any form of compensation due to local cruises are mutch cheaper than a cross boarder cruise. I have spoken to MSC call centre and no manager or team leader has phoned me back or any rewards was given to us. When booking with MSC think twice for what you pay for as for what you pay for will not be what you pay for.

I have send mails, I have over 1h36 Min of phone calls going nowhere nor been of satisfactory nature whatsoever.

I hope MSC will have a look at how they treat paying customers and think of there passengers and not about there own pockets.

I feel MSC saved a lot of money on fuel and food as for the food courts is not the same as per what you have had in the past. Food court have limited food where by in prior times you would have a selection of food that will blow your mind. MSC have gone the save money on cruise than rather give passingers what they payed for.

When the Namibia cruise was booked there was a price change on the Namibia cruise and I was given a credit of R1346 and 50$ on the cruise card. Why are we not being credited for the cruise being a local cruise now. When I ask the call centre of MSC they say it is my credit for this cruise but when this credits was done this cruise would have still gone to Namibia.

I will never recommend MSC to any passengers nor will I ever book a cruise with MSC. This is a sour experians that left a bad taste for cruises. It clear that MSC only have there own interest at heart and not the customer service service MSC so openly talks about in there news letters.

I hope MSC all the best for the 2022/23 year but I am really disappointed on how we are treated and what we received against what we payed for.

Blessed sailing.

Regards

Unhappy customer