monitor your booking!!dont leave it to MSC as it may vanish!

booked a cruise on msc musica for 1st feb 2019 on 14 dec 2018.All was paid for online and phoned to make sure all in order-all was said to be in order and all payments received.Received confimation of booking on 3 different occations with a booking number and cabin number. on the 2nd week of january i phoned customer care to get assistance to do online passenger registration and check in-which all went fine and was accepted-while on the phone was told the tickets would be emailed 3 weeks before departure-which really was impossible as it was already less than 3 weeks before the cruise.Then i was told there was a problem with a batch of tickets being sent and i would receive them later that day.Well this never happened so i gave it a few more days and phoned customer care again-this time being told that the tickets would arrive 3 days before departure.Well i waited untill tuesday pm and phoned again and was told i will get them by email by the close of day Tuesday 29th jan.About 2 hours after my call i received an email from msc wih a notice of cancillation of my cruise number.I then phoned msc customer care again and spoke to "Vivian" whe told me yes it has been cancelled but cant see why.I told her that i need to know whats happening as all i have been doing is following up the whole month about details and information i was meant to have been sent-now this!!Well vivian then told me she will follow up on the reason for cancillation and get back to me before the close of day.Knowing i wouldnt get a call back i took time off work to go all the way to the msc offices in windermere durban -only to get the same answer that the cruise has notification for cancillation!!And i was then asked why was it cancelled???? Would i be there if i had the answer to this question?? Apparently it was cancelled by a Tyrone that works for msc?? But no reason why. I was then told not to "stress" by the consultant but she couldnt say why it was cancelled!! Luckily i wasnt "stressed' as i the whole month i was told things by the msc staff that never materialised-so this was just another service falier from them.In fact if i was in management in msc then i would be stressed knowing cruises can be cancelled without any reasons!!! Well finally another cruise was booked by the lady in the office with a different cruise number-and i got told luckily there is still cabins available!!! Oh and by the way im still waiting for Vivians call,had i not been on top of this cruise the whole time i would have been in for a huge dissapointment and time waistage when i went to embark on frid!!So please keep on track if you have booked and paid for a cruise as this could also happen to you-wouldnt expect it from a corperate company like MSC but it looks like they have got too commertialised and dont really care about decent customer service-and dont really show remorse for their wrong doings