Lost travel bag 25 to 28 November Msc Sinfonia Durban Harbour to Portuguese Islands

<p>It has been 10 days since i first emailed Msc Cruises south africa we were on nboard MSC Sinfonia. I have had no response regarding my travel bag left aboard the ship. Customer Service is really bad regarding lost items. Our cruise was from the 25 to the 28th november 2016 from durban to the portuguese islands. I left a blue country road travel bag in cabin 9281 the contents were 2 cellphone charges , shoes, clothing, makeup bag containing makeup, bottle of chanel perfume, d&g sunglasses and infants asthma pump and mask in a box. I had stressed that my son needs this medication and if someone could get back to me about the lost bag and items. I have made contact to the call centre in jhb then told to send an email and someone will revert back to me Still waiting on feedback regarding this matter. I would like to know who deals with lost items and what is the correct procedure to get my bag and items back. My contact number is ********** 766 i hope to get some positive feedback regarding this matter asap!!!</p> <p> </p> <p>Kalene Isaacs</p>