******** consultant

Our cruise was changed to the April 2016 and was dealt with by a rude and ******** consultant Alison Muller who never called or kept me updated regarding our travel arrangements.I was sent and email today the 02/03/2016 at 11h24 not even a call to say that our final payment was due by 13h00.I then called Alison who was extremely unhelpful in the manner in which she approached this situation saying that it's MSC policies.If MSC had policies in place then surely there should be a reminder at least 2 days before payment is due to be sent to us.I have a week before my wedding also having lost my future mother in law, this MSC cruise payment adds on to my stress.It is so uncalled for because MSC is so useless and employing useless people does not help the matter.This cruise has been booked for April and starting of on the wrong foot####disaster.****ed off!!!+