Horrible experience.

<p>Dear Reader,</p> <p> </p> <p>This is my experience about the cruise,</p> <p> </p> <p>I chose the cruise as it was hosted by a local radio station, thought it would be fun to experience, but ended up being so disappointing and sad that I wasted my hard earned money only to be treated poorly.</p> <p> </p> <p>1. Embarkation was fine, took long but we didn’t mind, got on the ship around 13:00pm</p> <p>Lunch was being served at the time, whilst having lunch the restaurant was being cleaned out as apparently the time was up, which we felt was very abrupt.</p> <p> </p> <p>2. Ship was very beautiful, but it was truly overcrowded,</p> <p> </p> <p>3. Cabin was small.</p> <p>A/C was initially on very cold, called the guest service to assist, at first they said play around with the temperature control, which didn't work.</p> <p>They then sent a technician to the room, who said he fixed it, but only to discover that he just disconnected it, resulting in absolutely no air in the room.</p> <p> </p> <p>4. Room service would come into the room at random times, without us requesting the room to be cleaned.</p> <p>Also, our door signs were removed.</p> <p>The noise levels in the cabin corridors, was ABSOLUTELY pathetic,</p> <p>People would knock the cabin doors in the middle of the night, and kids were playing in the corridors early hours of the morning, sleep was seriously deprived.</p> <p> </p> <p>5. Dining experience was shocking, our cruise card didn't have dining information on it, so was passed around on Friday like hobos by the crew trying to get a seat,</p> <p>No one knew what was going on, some of the staff couldn't even speak English properly.</p> <p>The French staff at the restaurant were so rude, no hospitality what so ever.</p> <p>We were only two people so the manager (Mr. Luciano - I think) gave us a seating with other people only around 9pm, even though there were tables free, not comfortable with this we decided to eat at the Buffet,</p> <p>Eventually got our food and sat down to eat, wanted to order drinks, but we were told that it was closed and no drink orders were allowed.</p> <p> </p> <p>6. Ports and Excursions - I wouldn't know as the captain cancelled the s**** excursion as the weather didn't permit it on Saturday, I don’t understand why this couldn't be moved to Sunday when the weather was amazing, as we wasted all this money to go on a cruise but didn’t go the destination...</p> <p> </p> <p>7. (THEFT) On Saturday afternoon all hell broke loose, I noticed that my cellphone was ****** from my hand luggage in my room, I immediately reported it to guest services and requesting them to assist me to view camera footage and make an announcement on board, However I was denied both those requests and was advised that all they can only provide me to complete a lost and ****** form, hoping the person that took it will return it (I didn’t understand how this is possible).</p> <p>That was definitely not the correct way to deal with a ****** item, and I was completely shocked at the level of assistance , professionalism and courtesy that the staff of guest services provided, Firstly, due to the lack of security, theft is very easy on board, but also there is no adequate security measures when it does happen. It seems that the crew is aware that this happens and either encourages it for personal benefit, or don’t care enough to assist. </p> <p>There was also the issue of my bag locks being tampered with when we disembarked, I noticed that the locks had serious dents on it. </p> <p>I think MSC should take responsibility of my issue as it is a matter of theft on board the cruise, WHY IS THERE THEFT ON BOARD THE CRUISE!!!!</p> <p> </p> <p>8. Bhangra event and comedy - We paid extra for these two events, wasn't able to attend the Bhangra as it was moved to the club which was so small it couldn't accommodate so many people, it was overcrowded.</p> <p>As for the comedy event, we had to get to the Theatre 2 hours early so that we could get seats.</p> <p> </p> <p>9. The food was very average, the desserts were better tasting than the main meals.</p> <p> </p> <p>10. The cleanliness of the public areas, like pools, lounges etc. were disgusting.</p> <p> </p> <p>It’s so sad to say that throughout this experience, I just wanted to get off,</p> <p>Kept thinking how I spent my hard earned money on this horrible experience, it’s like people have become accustomed to being *********, and a 300 year old company is associated with it.</p> <p> </p> <p>I would never go on an MSC Cruise again, and neither would I ever encourage my friends, family or colleagues to either.</p> <p> </p> <p> </p>