Disgusting Lack of Service or Regard for Disabled Passengers

So much for customer service.

I am disabled and decided to take my electric wheelchair as it makes everything much easier and obviously means more relaxation for my wife as she does not have to push me. When we were going to board we found the wheelchair would not turn on. After checking the charging in our cabin overnight we discovered the battery had broken off from the terminals.....not a big issue as it is easy to solder them back on...... except the ships staff.....front desk and electrician refused to help. The electrician would fix the battery cable or even just lend us the soldering iron to fix it ourselves. I then had to use a manual wheelchair provided by MSC that was heavy, didn't have a cushion, and was not even safe to use. Then my wife started getting sea sick. We were advised to eat bread by MSC staff.....and take the sea sickness medication. So when my wife was sick in the cabin we asked for some bread rolls but nope, room service did not offer bread rolls and it was clearly just impossible for a staff member to simple fetch bread rolls from the restaurant that was still open at the time. Being disabled, and not dressed at the time. I could not go get the bread rolls myself. So is the great service that MSC always brags about......stating that passengers health......and disabled passengers....are a priority ? Obviously not since they clearly were not making us a priority !!!! We couldn't get off in Walvis Bay.....which was one of the main reasons we took this specific cruise.....and I spent a whole day in my cabin as I was unable to leave by myself. I have been in hospitality my whole life and not being willing to assist passengers, let alone disabled, with 2 simple issues is disgusting!!!!!

On top of that it has been 10 days since I first complained and besides being told my complaint was being directed to the relevant department, I have heard absolutely nothing.

Well done MSC on clearly showing how little you actually care !!!!!!