Disappointing and Unprofessional Empoleey Services

MSC Cruise is a highly unprofessional and a ********* company . Employees are rude, arrogant and aggressive towards clients and will not strive to satisfy a client no matter how desperate the help may be needed .

In detail I had been dealing a individual addressed by Linda who claims to be the manager of the booking sector . Upon making bookings Linda made it very clear that I would not be able to hold my booking without a deposit of R24000 and full payment 4 months before the cruise . As instructed and being very enthusiastic about the cruise I followed through.

However upon the current pandemics arrival it is highly risky to even think about indulging and traveling on the cruise knowing that my husband is at far more risk due to his illnesses, he is a diabetic , asthma and heart patient. (Which was made clear to Linda).

I have been in contact with Linda via emails and calls over the past 2 -2 and a half months and have been made a fool of . I've been sent on a wild goose chase in order to recover my deposit made which I eventually accomplished to have them agree to refund me via email, however following up on the email I had called Linda and asked when to expect the refund to be deposited and to myaccount and to my surprise I was addressed very aggressively by Linda and her head Manger Ryan who then very rudly told me that (would i prefer to get my refund and he would not pay Linda a salary...) .

I found this to be very unprofessional as he brought up the topic of not having a income ...billions of people are facing this pandemic together and are facing this struggle .

I however was not asking for any rightful belongings of the Company but only what is rightfully mine.

Seeing as this how a International Company such as MSC treats clients during a period i wholeheartedly would rate this company negatively!!!

I would not recommend this company's service to anyone !! Not due to the cruise being an issue or any products... but solely to the utter disrespect that I've gotten from these employees .