Disappoint as MSC South Africa refuse a cash refund!

Good Day,

I come herewith to express my level of disappointment within MSC South Africa.

I do acknowledge the COVID-19 outbreak is not controlled by MSC South Africa neither by us as passengers.

My disappointment lies within the fact that MSC South Africa refuses to refund us with our cash but instead a voucher to the value of our trip (R36 246). If we have to a trip reschedule for the 2020/2021 cruise season, we then have to pay the difference in price!

It is highly unfair that MSC South Africa would not accommodate us with just shifting our trip without having to pay up, or refunding us our money.

The service of the staff at MSC in Cape Town branch and via the customer services telephonic line is so poor. I do not look forward to making business with MSC South Africa in the future as it is all disappointing.