Call dropping and no glory!

I was notified by MSC on the 26 July 2017 that the cruise we booked on the 1st December 2017 has now been changed to the Captain Morgan cruise, we were given the option to change our dates as this does not suit our "family planned cruise"

Since the 26th July I have been back and forth to no avail, I have spoken to Jonathan who had advised that the date was changed - And that is where it ended.

Trying to get a hold of him is a nightmare, today alone I called 4 times and was on hold for more then 10 minutes at a time and eventually the call is dropped. I spoke to a young lady Mercia, who also drops the call in the midst of the query.

She has my details, but obviously doesn't think that good customer service would be to call the client back!

The amount of time and effort put into this, is ridiculous... Unfortunately with MSC being the only cruise line to deal with in SA.... one has to put up with poor service levels and it seems that MSC is aware that people have no other option.