Bad planning MSC cruise enbarkation

Embarking the MSC on 4 May 2022 from Cape Town to Durban. First impression count. What a disaster. Paid extra for express embarkation. Was a waste of money as embarkation is in a bundle irrespective if you have paid for express embarkation or not. Were supposed to embark on 13:00. Embark 2 hours late. No information for late embarkation was given. Someone shouted information to the people waiting. Had no megaphone to inform all the guests why embarkation was so late. No toilet facilities available or chairs for elderly people. Must ask. Crew who are supposed to help the passengers were standing around laughing and enjoying themselves ignoring passengers. Once on the ship want to go and grab something to eat. Everything was closed. Went without food the whole day until 18:00 the evening. Please do not order samosas dor a starter. You will get 3 tiny minute samosas without a magnifying glass to spot them on your plate.