Bad information!

We Recnetly went on the MSC Sinfonia from Cape Town to Walviabay, when we got on the ship, I activated my roomcard with my Credit Card, a $250.00 deposit was taken from my credit card on 10/01/18 to use on the boat. on the 12/01/18 I went to reception to settle my account on my card, $57.00. I ask the lady at reception when the $250.00 deposit will be put back on my Credit card, she politely told me " within 12-24 hours sir" we got off the boat and thinking nothing off it, went home and 4 days later tried to purchase items at our local Pick and Pay, ware I was left red faced, due to incificiant funds on my credit card. I emidiatly called the MSC call centre in Cape Town and explained my situation, ware I was told, " I cannot help you, you must send a e-mail to **********

I send a E-mail on 18 Jan 2018, and Im Still have not received any response or comments from MSC, I once again called them and them a lady at the call centre told me that I have to wait 14 days to get my funds back, well it has been 15 days now and my funds are still not back on my credit card

I will open a case of theft agains MSC cruises if my funds are not returned to my account within 7 days. I enjoyed the cruise allot but me and my family will never set foot on any MSC ship again or support any of your causes

Im very unhappy with the poor-nevermind attetude