Bad attitude by Reception Manager

<p>I recently went on the MSC Sinfonia cruise to Maputo. There was a lady named Rachel Bessie at reception. She was in many ways the face of MSC, considering she's the first person we deal with when requesting help. She was rude, arrogant and abrasive. She just brushed off requests from passengers, I was swatted away with something vague and made to feel unimportant. This is unacceptable behaviour, particularly in the hospitality business. Granted it was quite busy and there was a long queue, but that's no excuse to be rude. It wasn't a very good first impression for the cruise and MSC as a whole. Please send your staff for training on how to be more pleasant, and if they cannot manage a smile, some patience and a helpful attitude, keep them at the back where they don't interact with passengers. Just a tip for future.</p>