A ruined family vacation

The ship delayed us for 5 hours and we missed our flight to Durban and Johannesburg with a family of 18 and no help from customer service about arranging our flight. They are so *********** and very bad customer services. If this Msc Sinfonia cruises is serious and want to continue in this Hospitality business, they must pull up their socks. It is not acceptable at all and you are pulling down Tourism Name in Capetown. And it is a Tourist Destination that is known all over .we have to pay about r40,000 for 18 people to get home as we have missed our flights as concellation is more than what we paid initially for the flight which WE DO NOT HAVE.... right now we are stranded with my family with NO money to book the new flights...