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Marcia call centre agent from MSC just told me I will be losing my booking and money, if I do not get our passports in time for our departure, now please tell me did the world knew there's going to be a pandemic, did I forsee a lock down does your tc's says anything about a pandemic.... No through this whole time I kept in touch and they all said that we would be able to move it. Now you want to throw TC's please dare take my money for a circumstance that caused world pandemic.... I will take it to newspaper, Ombuds, Consumer, social media.

I want management to contact me immediately ***