Poor service from the PRINCIPAL at MSC BUSINESS COLLEGE Midrand.

MSC BUSINESS COLLEGE Midrand

I am really DISGRUNTLED by the level of poor service I received from the PRINCIPAL at MSC BUSINESS COLLEGE Midrand and the institution(MSC).

I wrote my supplementary more than 6 months ago and was told the assessments were not yet marked when I followed-up on numerous occasions, finally the results were released and we were not happy with the marks I got as I am sure I got more than they are stating. We thereafter requested to get our script and the PRINCIPAL told us that we have to wait for 7 day process for the script to be issued then when we follow-up were told that scripts cannot be issued but we have failed - I mean we were paying fees, therefore cannot be told that we cannot access the scripts any legitimate learning institution does offer this (scripts) - how are we supposed to trust the institution if they are refusing to give us the script (THIS IS ILLIGAL FOR SURE).

According to the marks they gave me I am not supposed to redo the entire course but the PRINCIPAL says they won't allow me to rewrite/ do supplementary - this is because they want me to pay R6500 to redon 1 subject instead of maybe rewrite/ do supplementary - The strategy cannot be to make money from supplementary - this is how a lot of students are frustrated and they never get to complete their qualifications at MSC.

Cannot be doing a 2 year qualification for 4 years that show the level of incompetence from the institution - to get supplementary dates takes almost the entire year factoring marking which take approximately 6 months - I won't recommend MSC to anyone.

We subsequently initiated the talks from our side on the 11th of November and until the 18th there was no response forthcoming we therefore had to follow-up on numerous occasions with the PRINCIPAL, we finally decided to go to the office and this is how terrible we were treated

- PRINCIPAL - Kept us waiting for 2 hours.

- PRINCIPAL - Told us that one cannot see her without following a process, process being that you have to call the office before coming to the school then make an appointment (take note of the fact that we had already initiated talks on the 11th of November (7 day prior to visiting the branch and were in talks with her), if this is how paying students are treated then I won't recommend MSC to anyone (none of my relatives will be attend here period)

-PRINCIPAL - when we got to the branch she was there setting at the front desk and she ignored us for hours until they had to close only then did she attend to us, what a terrible service from MSC, not that she was in any meeting she was setting at the front-desk- failed to even take 5 minutes to address our queries (all because she says we didn't follow a process [make an appointment according to her]).- WOW this is really terrible service (The attitude that we were given by the PRINCIPAL was really bad.) - She failed even to take into consideration that we come with a 1 year toddler - the little one even started crying because she was feeling hungry (waited for hours and we are still under level 1 in terms of COVID).

- The results are inconsistent - there are discrepancies - portal - states higher marks and what the PRINCIPAL tells us is that we got even lower marks than what is stated on the system.

I am writing this because I have exhausted all the channels at the branch level with terrible service and attitude from the PRINCIPAL - she didn't give us full answers (matter was not resolved at all) - the solution offered was that we need to go to head-office which is in Port Elizabeth for us to get our script and that this process can take up to 3 years - Who will want to take their relatives or children to such an institution.

Can someone senior from MSC please intervene we cannot be subjected to such terrible service.