Item: Msa Consultants
Rating: 1
Author: tumi T

Msa Consultants's replyOfficial

19 Jun 2018, 09:18

Dear Tumi

Kindly be advised that it is the PDA's responsibility to send distribution statement to consumers. However, we have sent you the statement directly to your e-mail address together with the Foschini statement which we downloaded from their system which they made available for DC's in order to update outstanding balances or to retrieve paid up letters. The Foschini balance is indeed R175.00 as per your advise above.

For further assistance, please call *** 0r email ***.

Kind Regards

MSA CONSULTANTS

Msa Consultants's reply19 Jun 2018, 09:18

Official

Dear Tumi

Kindly be advised that it is the PDA's responsibility to send distribution statement to consumers. However, we have sent you the statement directly to your e-mail address together with the Foschini statement which we downloaded from their system which they made available for DC's in order to update outstanding balances or to retrieve paid up letters. The Foschini balance is indeed R175.00 as per your advise above.

For further assistance, please call *** 0r email ***.

Kind Regards

MSA CONSULTANTS

tT

tumi T's updateReviewer Update

19 Jun 2018, 09:54

your response doesn't help me with anything, my question is why am I getting two different balances i.e. Credit Bureau and you guys?? whose responsibility is it to sort the balance that TRANSUNION has for Foschini? Its for the second time if you check the Foschini statement I was suppose to be done and dusted with it in January 2018 already to my surprise it went up from R400.00 to close to R1400.00 , I Demanded answers I got no help from you guys as usual, so now who is going to make a point that my record is updated at Credit Bureau? I lodged a dispute with Trans union regarding this matter it was unsuccessful the reason being Foschini confirmed that credit bureau balance is the correct one, yet you telling me that you downloaded the statement from their system. since you say my balance is R175.00 I think is only fair you sort the matter urgently with Credit Bureau. As for the statement it was sent to me yesterday-18/06/18 at 15h05, that was after II have sent several emails requesting for one. I need proof from Trans union in black and white that indeed I owe R175.00. you better do because im not going to leave this matter unresolved , please note it has been escalated to the NCR .

tT

tumi T's update19 Jun 2018, 09:54

Reviewer Update

your response doesn't help me with anything, my question is why am I getting two different balances i.e. Credit Bureau and you guys?? whose responsibility is it to sort the balance that TRANSUNION has for Foschini? Its for the second time if you check the Foschini statement I was suppose to be done and dusted with it in January 2018 already to my surprise it went up from R400.00 to close to R1400.00 , I Demanded answers I got no help from you guys as usual, so now who is going to make a point that my record is updated at Credit Bureau? I lodged a dispute with Trans union regarding this matter it was unsuccessful the reason being Foschini confirmed that credit bureau balance is the correct one, yet you telling me that you downloaded the statement from their system. since you say my balance is R175.00 I think is only fair you sort the matter urgently with Credit Bureau. As for the statement it was sent to me yesterday-18/06/18 at 15h05, that was after II have sent several emails requesting for one. I need proof from Trans union in black and white that indeed I owe R175.00. you better do because im not going to leave this matter unresolved , please note it has been escalated to the NCR .

tT

tumi T's updateReviewer Update

19 Jun 2018, 10:49

NOW IM SHOCKED BEYOND THE WORD, THE STATEMENT YOU SENT YESTERDAY IT IS SO WRONG WHAT A DESCREPENCY, JUNE CLOSING BAL FOR MFC IS R97269.54 MAY WAS R68780.09 WHAT IS GOING ON HERE????? NEBANK JUNE BAL R3585.39 MAY BAL :3049.85 TOTAL OUSTADING BAL FOR MAY WAS R72270.28 , JUNE OUSTADING BAL IS R101024.33, R28754.05 DIFFRENCE , YOU GUYS NEED TO SHUT DOWN YOUR DOORS CLEARLY YOU DONT KNOW WHAT YOU DOING, ARE YOU AWARE THAT THIS IS OTHER PEOPLE LIVES THAT YOU MESSING AROUND WITH, IHAVE HAD ENOUGH WITH YOU , DONT TELL ME TO CALL YOU ON YOUR RESPONSES I NEED SOMEONE SENIOR TO GIVE A CALL, AND SORT THIS MESS OUT, ARE YOU SURE YOU GETTING THE BALANCES FROM THE CREDITORS I DONT THINK SO, SEEMS LIKE YOU JUST GET THEM FROM YOUR HEADS, I WANT THIS RESOLVED BY END OF BUSINESS TODAY

tT

tumi T's update19 Jun 2018, 10:49

Reviewer Update

NOW IM SHOCKED BEYOND THE WORD, THE STATEMENT YOU SENT YESTERDAY IT IS SO WRONG WHAT A DESCREPENCY, JUNE CLOSING BAL FOR MFC IS R97269.54 MAY WAS R68780.09 WHAT IS GOING ON HERE????? NEBANK JUNE BAL R3585.39 MAY BAL :3049.85 TOTAL OUSTADING BAL FOR MAY WAS R72270.28 , JUNE OUSTADING BAL IS R101024.33, R28754.05 DIFFRENCE , YOU GUYS NEED TO SHUT DOWN YOUR DOORS CLEARLY YOU DONT KNOW WHAT YOU DOING, ARE YOU AWARE THAT THIS IS OTHER PEOPLE LIVES THAT YOU MESSING AROUND WITH, IHAVE HAD ENOUGH WITH YOU , DONT TELL ME TO CALL YOU ON YOUR RESPONSES I NEED SOMEONE SENIOR TO GIVE A CALL, AND SORT THIS MESS OUT, ARE YOU SURE YOU GETTING THE BALANCES FROM THE CREDITORS I DONT THINK SO, SEEMS LIKE YOU JUST GET THEM FROM YOUR HEADS, I WANT THIS RESOLVED BY END OF BUSINESS TODAY

WORST SERVICE EVER.