Waiting for feedback for over a month

I received a call from MSA consultants on 20/08 providing me with all the detail. I agreed to sign-up and received a confirmation call a few minutes later. On the confirmation call, I was advised that I will receive the documents to complete via e-mail within 4-5 working days. By 31/08/2015, I had still not received the documents so I called and requested it to be forwarded to me. On 01/09, I sent my completed documents to Nuraan. After many follow-up e-mails and trying to call MSA consultants, no feedback was received. When I was eventually successful to get through to someone via telephone, I was advised that my application did not go any further because I was flagged by another debt counsellor and was advised to get the 17.4 (cancellation) from them. Nobody bothered to contact me to tell me this and if I had not contacted them, I would not have known!!!!<br> I sent this 17.4 to MSA consultants on 17/09 and was once again advised that I will get a call with 5 working days. I have still not received any feedback.<br> On Saturday, I surprisingly received a phone call from MSA call centre AGAIN, TRYING TO SIGN ME UP WITH THEIR SERVICES!!!!