Shocking attitude

<p>My boyfriend's gran was contacted by Msa Consultants recently. She was very kind and answered all their questions. She was then sent forms via whatsapp to sign and send back. She simply ignored them as she is not interested. They then called her back and I asked for them to stop calling her as she is not interested. The man on the phone then told me he would need their cancellations dept. to call her, and in questioning as to why, he said because she agreed verbally and that is enough for them to start their process. She then received an sms to say that her monthly installment would be R1250.00. I then requested that they call me back as she had not signed any documentation. A lady then phoned by the name of Shimoney (unsure of the correct spelling) who kept talking over me and shouting, telling me they can't speak to me as they need my boyfriend's gran's ID number. I told them I'd get it for them and they could continue to speak to me as she does not want to speak to them. She then told me she'd get her supervisor to call me. She then called back to say her supervisor is unavailable and I can speak to her manager. I cannot recall the manager's name but she was also a woman. She had a horrible attitude, definitely not one that a manager should have. She asked me if I was the boss of my boyfriend's gran. I told her who I was and that she does not want to speak to them but she continued to talk over me and shout at me telling me I am not the applicant. I could barely get two words out over her shouting and I then asked her if she was done. She responded "Thank you very much ma'am" and put the phone down on me. I am disgusted in this service. Also when trying to ask where they got my boyfriend's gran's number from, she could not tell me. My boyfriend's gran did not sign any forms to agree to their service and we are now forced to go to the bank to ensure the money is not debited from her account. </p>