LT
Lucky T

1 reviews | Active since Nov 2018

19 Jul 2019, 16:36

******** and lies. Not here to help the people, they are here for money.

They are talking lies when they call you that the government is paying for it and you pay nothing. I was told the same thing until I found one of my friend who had fallen in to the same trap few months ago before me. I called them after two days to cancel that's when they revealed their true color, now I had to pay a lot of money. I asked that I didn't even signed any document how can you say I must pay for a cancellation fee? I was told that I should have told the consultant that I am not interested, I at the same time I didn't agree to take their offer. I said I will think about it and the consultant wanted to send the forms so that if I agree I will just fill them, sign and fax them back. I agreed to the forms not taking the offer! that's when I started to ask around and found that it is too good to be true that they reduce your installment and you pay them nothing. Its true that they reduce your installment, but they take their portion from your agreed installment for themselves and give the other portion to your creditors. Thus making your installment too long. My quire is how are they charging me for something that I didn't agreed on? when you call them one consultant is passing you to the other consultant and refuse to give you a direct contact number to that department, they also don't want to pass you to the manager in-charge that day even his / her contact

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Replies (1)
Msa Consultants
Msa Consultants's reply06 Aug 2019, 12:59
Official
Dear Lucky

According our telephonic records, on the 27th July 2016 you consented to be placed under debt review via online application. Our confirmations agent, Zayaan, advised you of the process to follow and asked you whether we can proceed with the application even though the documents will be sent later to you and you agreed to that. The agent also advised you that the 1st two months' debit orders will be for MSA consultants for Debt counselor and legal fees respectively. 
We also don't have any record of you requesting to cancel 2 days after you confirmed with the confirmations agent. Hence we sent out all documents and forms to your creditors. 
However, we have sent your cancellations request to the cancellations department. You must understand that we will have to ask attorneys to represent you at a court in order to declare you no longer over-indebted. They have a fee which they charge for that. That is why you are requested to pay a cancellations fee. They will contact you soon.

For further assistance please call *** or email; ***

Kind Regards 
MSA CONSULTANTS