1 reviews | Active since May 2018
Removal of debt review status
Hi Was placed under debt review by MSA and have tried to cancel their services as I'm now paying my creditors directly and I have even paid up some of my accounts, while under debt review. Been trying to get hold of them without success, they only rep**** via email and requested I should send my id numbers and ever since nothing ever happened. MSA CONSULTANTS PLEASE ASSIST WITH REMOVAL OF DEBT REVIEW STATUS.
Dear Tshepo
Your request to be cancelled was sent to the cancellations department on the 10th May 2018. Kindly be advised that there is a legal process that needs to be followed when one requests to cancel debt review. Please see below:
If client requests to be cancelled from debt review after a 17.2 is issued:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W accompanied by the obtained court order and update NCR Debt Help System(DHS) with status G.
However, we will forward your request to attorneys who will call you shortly should you not have your own.
Alternatively, if you have paid up all your accounts, send us the paid up letters in order for us to clear your name from debt review and issue you with a clearance certificate.
Kind Regards
MSA CONSULTANTS
Dear Tshepo
Your request to be cancelled was sent to the cancellations department on the 10th May 2018. Kindly be advised that there is a legal process that needs to be followed when one requests to cancel debt review. Please see below:
If client requests to be cancelled from debt review after a 17.2 is issued:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W accompanied by the obtained court order and update NCR Debt Help System(DHS) with status G.
However, we will forward your request to attorneys who will call you shortly should you not have your own.
Alternatively, if you have paid up all your accounts, send us the paid up letters in order for us to clear your name from debt review and issue you with a clearance certificate.
Kind Regards
MSA CONSULTANTS