PROCESS DELAY

Morning <br> I received a call from Msa consultants whereby they clearly indicated that if am not happy with the product I can cancel within 5 days. I phoned them the following day to cancel and Zanele told me that cancellation department will contact me in 5 days, which never happened. I followed up and they ask me to sent email to cancel. <br> Afterwards they told me that there is cancellation fee of R2340.00 .<br> I made the payment and they told me that the process will take 60 working days. I waited and 60 days passed without hearing anything from Msa .I sent them email and they responded with a document 17.w signed. I took the document to the my creditors and they told me that I should also have 17.2 rejection document from Msa.<br> on numerous occasions I tried to source out 17.2 rejection form from Msa but my calls to Msa are not answered, I sent emails and I don't get any response.<br> Am now frustrated because of the inconvenienced situation they put me through from last year. I don't know how the bank provided COB because all my accounts where up to date <br> <br> Regards <br> Lesego <br>