Poor client service and witholding Debt Review Letter

<p>I have cancelled the debit order last year November and paid cancellations fees.I was advised that the letter will be emailed after 2 weeks.Its now March and I have phoned MSA and send numerous emails to ********** which no response was received from any consultant or cancellations department.I spoke to Bulelwa and Amanda last week and they adviced that someone would phone me last week Friday.I phoned again this morning and asked to speak to the Supervisor or Manager and the consultant dropped the phone on me.I phoned back and spoke to another consultant and she was very unproffessional as she adviced that the supervisor cant assist me and adviced that i should wait as there is clients waiting from 2015 for letters,I asked for her name and she dropped the phone.What is the turnaround time if a client cancells and pay the cancellation fees to get a Letter ?because nobody at MSA seems to know any procedures.I have app**** for finance with my bank and the bank needs the letter so can someone please assist</p>