1 reviews | Active since Nov 2017
Not responding to queries
MSA Consultant ,gave me a call in 2014 offering to assist me with my payment to my creditors, only to find out that they were deducting money from my account for 4 months without paying my creditors, now I'm getting calls every month from my creditors that's MSAC is paying late and now I'm I'm in arrears of more than 18000 what upsets me even worse is that when I send the emails they don't reply so I don't know whether they are helping me or they are making my life more and more miserable I'm stressed I'm getting calls from African Bank every month and I don't know who to contact now as it doesn't look like I will ever finish paying my creditors any time soo
Kind Regards, gladness ********** 528
Dear Gladness
We looked into your transaction summary and we found that you paid for the DC and Legal fees in September and October 2015 respectively. These fees remains with the debt counselor for restructuring and legal purposes. The PDA then successfully debited in November 2015 for distribution and was distributed to your creditors. In December 2015 there were insufficient funds in your account which means your creditors did not receive payments for this month. However, since January 2016 you've made regular payments and never skipped a month. We have forwarded your complaint to the queries department to resolve.
For further assistance, please e-mail *** or call ***.
Kind Regards
MSA CONSULTANTS
Dear Gladness
We looked into your transaction summary and we found that you paid for the DC and Legal fees in September and October 2015 respectively. These fees remains with the debt counselor for restructuring and legal purposes. The PDA then successfully debited in November 2015 for distribution and was distributed to your creditors. In December 2015 there were insufficient funds in your account which means your creditors did not receive payments for this month. However, since January 2016 you've made regular payments and never skipped a month. We have forwarded your complaint to the queries department to resolve.
For further assistance, please e-mail *** or call ***.
Kind Regards
MSA CONSULTANTS