RR
Rovandrie R

1 reviews | Active since Sept 2014

20 Nov 2017, 06:41

No response from the dept after calling and emailing so many times

Good day.... I was sent an SMS by MSA if I was interested in debt review and I rep**** yes.... I was called quiet quickly and all info was done quiet quickly... however I asked for 3 more of my accounts to go on and now I am awaiting 2 weeks.... every time you call some one says wait for response... how much longer to wait.... I have seen that they don't respond to their hello peter complaints... is there any way to change this... if I get no joy well I will just stop the debit order for them and cancel this whole thing... terrible service

0
Replies (1)
Msa Consultants
Msa Consultants's reply17 Mar 2018, 11:52
Official

Dear Rovandrie

We don't understand as to why an agent keeps you waiting when you request to list accounts under debt review. We've noted that you have listed 10 accounts under debt review and requested that the MFC account not be listed as you want to pay it on your own.

We've also noted that the DC has suspended it's services due to non-complience from your side.

For further assistance please call *** or e-mail ***

Kind Regards

MSA CONSULTANTS