Item: Msa Consultants
Rating: 1
Author: Kagiso M

Msa Consultants's replyOfficial

18 Apr 2018, 10:15

Dear Kagiso

We notice that you were a regular paying client of ours and your creditors were receiving payments on a monthly basis as per agreement that we had with them. As a result, one of your creditors got paid up through the debt review process.

It is with great disappointment that we hear how our staff UNPROFESSIONALLY and RUDE they dealt with you and your queries. It is therefore the reason why we always advise our clients or anybody who calls us, to lay a complaint with our management whenever they feel that they were treated rudely or unprofessionally by any of our staff. We therefore humbly request that you accept our apology for that. However, you can still lay complaint with us via e-mail which is provided below.

In regards to the cancellation, we have contacted the attorneys who are assisting you with the withdrawal process and they have advised that they sent you documents on the 07th March 2018 which you were supposed to have signed and get commissioned at any police station and send back to them. They also advise that they were trying to contact you to find out as to why you haven't returned the documents yet but the call always goes to voicemail. We have requested them to keep on trying until they get hold of you. We even requested them to re-send the documents to you.

We trust that you'll find the above in order.

For further assistance, kindly contact *** or e-mail *** (for general queries and complaints) and *** (for feedback on withdrawal).

Kind Regards

MSA CONSULTANTS

Msa Consultants's reply18 Apr 2018, 10:15

Official

Dear Kagiso

We notice that you were a regular paying client of ours and your creditors were receiving payments on a monthly basis as per agreement that we had with them. As a result, one of your creditors got paid up through the debt review process.

It is with great disappointment that we hear how our staff UNPROFESSIONALLY and RUDE they dealt with you and your queries. It is therefore the reason why we always advise our clients or anybody who calls us, to lay a complaint with our management whenever they feel that they were treated rudely or unprofessionally by any of our staff. We therefore humbly request that you accept our apology for that. However, you can still lay complaint with us via e-mail which is provided below.

In regards to the cancellation, we have contacted the attorneys who are assisting you with the withdrawal process and they have advised that they sent you documents on the 07th March 2018 which you were supposed to have signed and get commissioned at any police station and send back to them. They also advise that they were trying to contact you to find out as to why you haven't returned the documents yet but the call always goes to voicemail. We have requested them to keep on trying until they get hold of you. We even requested them to re-send the documents to you.

We trust that you'll find the above in order.

For further assistance, kindly contact *** or e-mail *** (for general queries and complaints) and *** (for feedback on withdrawal).

Kind Regards

MSA CONSULTANTS

KM

Kagiso M's updateReviewer Update

18 Apr 2018, 12:57

Wow, now you have also proved to be *****, Ever since I was you client you have called me not even ones, the only I was blessed to get your call was when we were starting the process of being under DR. What I also love about modern Technology is that when one receives a missed call you get a notification even when the phone was off, like you mentioned Voicemail. Coming to your lawyers, again what I love about technology when you have been sent an email you get it. whether it goes to spam or not you still get it. and its very funny to read you saying that I received documents on the 07 March 2018 and you know hwy I would say you are lying is that today is Wednesday, and the 07th March was on a teusday so you calculated a date that would lead to a month and for you to get the date you choose Wednesday because its easy to chose Wednesday as today is Wednesday. Now funny enough again after I posted this review I magically received a mail from your lawyers, with the documents you referring too. so I tell you again iam going to sign the documents, sent to SAPS and forward back to you, and I will constantly write a review until you sort out this mess, because you may take it lightly but you playing with peoples life's for the sake of your own enrichment. So happy reading and responding till I review again. Thank you HELLO PETER.

KM

Kagiso M's update18 Apr 2018, 12:57

Reviewer Update

Wow, now you have also proved to be *****, Ever since I was you client you have called me not even ones, the only I was blessed to get your call was when we were starting the process of being under DR. What I also love about modern Technology is that when one receives a missed call you get a notification even when the phone was off, like you mentioned Voicemail. Coming to your lawyers, again what I love about technology when you have been sent an email you get it. whether it goes to spam or not you still get it. and its very funny to read you saying that I received documents on the 07 March 2018 and you know hwy I would say you are lying is that today is Wednesday, and the 07th March was on a teusday so you calculated a date that would lead to a month and for you to get the date you choose Wednesday because its easy to chose Wednesday as today is Wednesday. Now funny enough again after I posted this review I magically received a mail from your lawyers, with the documents you referring too. so I tell you again iam going to sign the documents, sent to SAPS and forward back to you, and I will constantly write a review until you sort out this mess, because you may take it lightly but you playing with peoples life's for the sake of your own enrichment. So happy reading and responding till I review again. Thank you HELLO PETER.

Msa Consultants's replyOfficial

18 Apr 2018, 14:32

Dear Kagiso

The attorneys re-sent the documents to you today because we requested them to. We will also ask them to forward you the actual e-mail that they sent to you on the 07th March 2018. We don't know where you got the idea that we somehow calculated the date on which the e-mail was sent to you but we must say that we don't have the time to calculate dates to make it look like we are hiding or covering something. You can also request the attorneys to send you the actual e-mail that they sent to you on the 07th March 2018.

We also don't understand as to why you would label us as "*****" when we advise you that the attorneys said that "they" tried to call you but to no avail. You must understand that the attorneys firm DOES NOT form part of our debt counseling company. We just refer cases of withdrawals to them in order to assist in obtaining court orders for withdrawals. Our work resumes when they have obtained the court order and that is when we attach a 17.W document to the court order and send it to all your creditors so that they can update their systems. We then update the NCR debthelp system to reflect the same. For now, we have to wait for the attorneys to obtain the court order.

It is your prerogative to send as many reviews as possible, however, it is equally our responsibility to protect or defend our image when we feel that one is being unfair in their reviews.

Kind Regards

MSA CONSULTANTS

Msa Consultants's reply18 Apr 2018, 14:32

Official

Dear Kagiso

The attorneys re-sent the documents to you today because we requested them to. We will also ask them to forward you the actual e-mail that they sent to you on the 07th March 2018. We don't know where you got the idea that we somehow calculated the date on which the e-mail was sent to you but we must say that we don't have the time to calculate dates to make it look like we are hiding or covering something. You can also request the attorneys to send you the actual e-mail that they sent to you on the 07th March 2018.

We also don't understand as to why you would label us as "*****" when we advise you that the attorneys said that "they" tried to call you but to no avail. You must understand that the attorneys firm DOES NOT form part of our debt counseling company. We just refer cases of withdrawals to them in order to assist in obtaining court orders for withdrawals. Our work resumes when they have obtained the court order and that is when we attach a 17.W document to the court order and send it to all your creditors so that they can update their systems. We then update the NCR debthelp system to reflect the same. For now, we have to wait for the attorneys to obtain the court order.

It is your prerogative to send as many reviews as possible, however, it is equally our responsibility to protect or defend our image when we feel that one is being unfair in their reviews.

Kind Regards

MSA CONSULTANTS

KM

Kagiso M's updateReviewer Update

23 Apr 2018, 08:32

HI, Kindly note I have not received an email confirmation from the attorneys that indicate that they sent the mail on the 07th March 2018. I have however received the new email with the documents as I indicated above, and on Friday I went to SAPS and sent them back to the attorneys. I hope I will receive a prompt assistance to the matter, About protecting your image, you ding a good job in running it for yourself, and if you want a good image treat your customers well, simple as that guys, please. A customer does not have to resort to platforms like Hello Peter to get assistance, if I never wrote the review I would have never received the documents and I would still be stuck. Simple as that, whether your image is ruined or not, facts are facts, I was loyal to your company hence we were able to pay off one of my account, however the process for my cancellation was just dealt with very bad, whether we may blame attorneys or not, you as the customer should push them, follow up with them, not wait for customer to push you then you push them. Do it right the first time, the you will never see bad reviews about company anymore. Imagine Holle peter has a completion about writing good reviews but instead of entering that iam writing a bad review about you guys, I also want an IPhone, but how can I write a good review when im services badly. The imagine of your company is determined by you. Simple. Hope you will in touch, and od not forget to push your attorneys as I will continue pushing you.

KM

Kagiso M's update23 Apr 2018, 08:32

Reviewer Update

HI, Kindly note I have not received an email confirmation from the attorneys that indicate that they sent the mail on the 07th March 2018. I have however received the new email with the documents as I indicated above, and on Friday I went to SAPS and sent them back to the attorneys. I hope I will receive a prompt assistance to the matter, About protecting your image, you ding a good job in running it for yourself, and if you want a good image treat your customers well, simple as that guys, please. A customer does not have to resort to platforms like Hello Peter to get assistance, if I never wrote the review I would have never received the documents and I would still be stuck. Simple as that, whether your image is ruined or not, facts are facts, I was loyal to your company hence we were able to pay off one of my account, however the process for my cancellation was just dealt with very bad, whether we may blame attorneys or not, you as the customer should push them, follow up with them, not wait for customer to push you then you push them. Do it right the first time, the you will never see bad reviews about company anymore. Imagine Holle peter has a completion about writing good reviews but instead of entering that iam writing a bad review about you guys, I also want an IPhone, but how can I write a good review when im services badly. The imagine of your company is determined by you. Simple. Hope you will in touch, and od not forget to push your attorneys as I will continue pushing you.

Msa Consultants's replyOfficial

02 May 2018, 13:57

Dear Thabiso

Noted Sir!!!

We will definitely push the attorneys. Did they manage to call you though?

You can also put pressure on the person who sent you the documents because she is the one who must make sure that the withdrawal application is done as soon as possible.

Kind Regards

MSA CONSULTANTS

Msa Consultants's reply02 May 2018, 13:57

Official

Dear Thabiso

Noted Sir!!!

We will definitely push the attorneys. Did they manage to call you though?

You can also put pressure on the person who sent you the documents because she is the one who must make sure that the withdrawal application is done as soon as possible.

Kind Regards

MSA CONSULTANTS

MSA, TERRIBLE COMPANY EVER. REVIEW 1