TR
Tshepo R

1 reviews | Active since Jun 2017

27 Jun 2017, 13:55

MSA Consultants money debited

<p>Good day </p> <p> </p> <p>My name ia Tshepo.</p> <p>Ive agreed to join this MSA debt counsellor so they can speak to African Bank to reduce my monthly instalment from my loans,yess they did that but the only problem is tjat we never agreered on them debiting R1164.00 for the past three months which was never our agrement,to me its like more to what i was paying African Bank before ,i cant even trace them as the deal was done over the phone and they keep on deducting as MSAconsultant for two months and this month same amount but as NPconsumer ,this is done without my approval .</p> <p>I tried to cal but all i get is wrong company number from people i call.</p> <p> </p> <p>Kindly regards </p> <p>Tshepo</p> <p> </p> <p> </p>

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Replies (2)
TR
Tshepo R's update27 Jun 2017, 15:55
Reviewer Update

sorry to the star rating is 1* very bad situation and i rated them with mistake thinking im rating Hellopeter ratings,please i need help here.

1 star to MSA CONSULTANTS

Msa Consultants
Msa Consultants's reply22 Jul 2017, 09:38
Official

Dear Tshepo

You have three accounts with African Bank. Your contractual installments for all three accounts combined adds up to R1957,55. When we worked out a restructured amount for these accounts, we calculated R1164, 00. You were advised about this amount and you consented that we may proceed with the debt review application. We have a voice recording of your confirmation to the terms and conditions of your debt review application where you clearly consent to the amount of R1164, 00.

For further assistance, please call *** or email: ***

Kind Regards

MSA CONSULTANTS