1 reviews | Active since Sept 2018
DISGUSTED CUSTOMER
I am disgusted by the level of service I have received from theses people as I have been put on to their system without my permission an being denied to be removed from your system this is the worst this I have ever had to deal with so I will be taking legal actions against you guys because you are ruining my life. Please contact me on ********** 154 ASAP AS I HAVE BEEN PHONING BUT NO ONE IS WILLING TO ASSIST ME.
Dear Ntombenhle
We have a recorded voice mandate between yourself and our confirmations agent. It is clear on the recording that you consented to placed under debt review. It is also clear that you knew what debt review was since the time the application was confirmed.
Kindly be advised that a debt counselor can ONLY withdraw a consumer from debt review prior to the issuance of the 17.2 notification document. This is a document that advises that a financial assessment was done and that you were found to be over-indebted. Please see withdrawal process below:
If client requests to be cancelled from debt review prior to a court order is obtained:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update DHS with status G.
However, we have forwarded your request to attorneys who will call you shortly and assist you should you not have your own.
For further assistance please call *** or e-mail ***
Kind Regards
MSA CONSULTANTS
Best regards,
Dear Ntombenhle
We have a recorded voice mandate between yourself and our confirmations agent. It is clear on the recording that you consented to placed under debt review. It is also clear that you knew what debt review was since the time the application was confirmed.
Kindly be advised that a debt counselor can ONLY withdraw a consumer from debt review prior to the issuance of the 17.2 notification document. This is a document that advises that a financial assessment was done and that you were found to be over-indebted. Please see withdrawal process below:
If client requests to be cancelled from debt review prior to a court order is obtained:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update DHS with status G.
However, we have forwarded your request to attorneys who will call you shortly and assist you should you not have your own.
For further assistance please call *** or e-mail ***
Kind Regards
MSA CONSULTANTS
Best regards,