1 reviews | Active since Feb 2017

17 Feb 2017, 10:52

debt review cancellation letter

<p>Good day</p> <p> </p> <p>Kindly please assist me you get a debt review cancellation letter, as I tried calling them and the consultant fail to assist me ,promised team leader will call me back ,but no call back.</p> <p>Please help.</p> <p> </p> <p>Regards</p> <p>Sibonelo</p>

0
Replies (10)
Msa Consultants
Msa Consultants's reply18 Feb 2017, 09:53
Official

Dear Sibonelo

We only received your cancellation request yesterday. The cancellations department will call you within 5 to 10 business days to confirm the cancellation request.

Please feel free to contact them by e-mail: ***

Kind Regards

MSA CONSULTANTS

's update21 Feb 2017, 10:04
Reviewer Update

Good day

Why must I wait for 10 working days?

Whereas it's not my fault for them to follow the protocol, I want that confirm/withdrawal letter to be emailed to me and my name to be cleared from ITC, as soon as possible.

Thank you.

Regards

Sibonelo

Msa Consultants
Msa Consultants's reply24 Feb 2017, 09:36
Official

Good Day

The cancellations department will send you the withdrawal letter as soon as we have obtained the court order to do so.

Kind Regards

MSA CONSULTANTS

's update08 Mar 2017, 21:21
Reviewer Update

good day

how long does it take for you guys to obtain the court order as no one it's calling me to feedback with the situation , howwever you sent me the 17w form , and you stated that i didn't co - operate , but you failing to sent me the 17.2 form.

why?

regards

's update02 May 2017, 22:08
Reviewer Update

Good day

Can I please have an update as I like to know how far of obtaining the court order?

Regards

's update15 May 2017, 21:19
Reviewer Update

good day

When are you getting a court order ?

90 days has passed since I log a call.

regards

Msa Consultants
Msa Consultants's reply20 May 2017, 11:55
Official

Dear Sibonelo

It is with great disappointment we learn that you haven't received a call from our cancellations department since you requested to be cancelled from debt review.

Please be advised that we'll follow-up with the cancellations department and request them to call you urgently on Monday(22/05/2017) before the end of bussiness day.

Kind Regards

MSA CONSULTANTS

's update30 May 2017, 20:27
Reviewer Update

Hi

I did receive a call from Nuraan on the 22.05.2017,,time was 12:34, she requested the following documemntation: id copy,payslip and proof of residence.

i did sent it to ********** on the 23.05.2017 as per our conversation over the phone,however she didn't answer my questions , why must i sent those documents and how long must I wait for my issue to be resolved, she promised that there's a lawyer that will call me back,,,

I'm still waiting for that call, a week has passed.

90 days has passed already and my matter it's still not resolved.

's update01 Jul 2017, 21:13
Reviewer Update

good day

advise me whats happening as I paid the r3000 on the 23.06.2017, I'm assuming you guys have started with negotiation to clear my name , as I don't think I have to wait another 90 days again.

regards

's update22 Jul 2017, 21:36
Reviewer Update

good day

I'm dissapointed through services I'm experiencing form you people,

I thought after paying the R3000 amount we agreed about on the 23.06.2017,

Can someone from legal department call me as I've been waiitng for long with this cancellation.

Regards