Cancellation
I have been trying for two years to cancel my arrangement with the company , they failed to pay my creditors so I decided to pay them my self because I was getting into ereas.Please help me cancel !!
Helpful (0)
Replies (1)0
Replies (1)
Msa Consultants's replyOfficial
09 Oct 2018, 09:09Dear Khulekani
Upon investigating, we found that the reason that your creditors did not get payments was because you were disputing all the successful debit orders.
We have however, requested the cancellations department to follow-up on your cancellation request and get back to you with feedback. However, please see the withdrawal process as per the NCR Guidelines below:
If client requests to be cancelled from debt review prior to a court order is obtained:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update DHS with status G.
However, we will forward your request to attorneys who will call you shortly should you not have your own.
For further assistance, please call *** or e-mail *** or ***
Kind Regards
MSA CONSULTANTS
Best regards,
Msa Consultants's reply09 Oct 2018, 09:09
Official
Dear Khulekani
Upon investigating, we found that the reason that your creditors did not get payments was because you were disputing all the successful debit orders.
We have however, requested the cancellations department to follow-up on your cancellation request and get back to you with feedback. However, please see the withdrawal process as per the NCR Guidelines below:
If client requests to be cancelled from debt review prior to a court order is obtained:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update DHS with status G.
However, we will forward your request to attorneys who will call you shortly should you not have your own.
For further assistance, please call *** or e-mail *** or ***
Kind Regards
MSA CONSULTANTS
Best regards,