1 reviews | Active since Jun 2018
Bad Service with no response to customer queries
I am trying to obtain a cancellation letter from these people from August 2017, but still I haven't receive anything. I have sent numerous emails to different email addresses, phoned them, but with no response. In the meanwhile, on my credit report it is still showing I'm under debt review and no one can help me unless these people send me a cancellation letter.
Dear Liezel
We acknowledge receipt of the cancellation request you made on behalf of your husband; However, the attorneys who's assisting Jean with the cancellation, advises that they were trying to call him in order to send documents to him to be commissioned but to no avail.
There is a legal process that needs to be followed when one requests to cancel from debt review after being accepted under debt review. Please note the following:
If client requests to be cancelled from debt review after being declared over-indebted and accepted under debt review:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update DHS with status G.
However, we have forwarded your request to attorneys who will call you shortly should you not have your own.
Kind Regards
MSA CONSULTANTS
Dear Liezel
We acknowledge receipt of the cancellation request you made on behalf of your husband; However, the attorneys who's assisting Jean with the cancellation, advises that they were trying to call him in order to send documents to him to be commissioned but to no avail.
There is a legal process that needs to be followed when one requests to cancel from debt review after being accepted under debt review. Please note the following:
If client requests to be cancelled from debt review after being declared over-indebted and accepted under debt review:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update DHS with status G.
However, we have forwarded your request to attorneys who will call you shortly should you not have your own.
Kind Regards
MSA CONSULTANTS