1 reviews | Active since Jun 2018
BAD SERVICE EVER
This company its bad news. I've been trying to do a cancellation of my debt review but your rude staff kept on saying they will call me back and its been 3 months now since then they've not called. Can I please get help, I need to get my life to track.
Dear Pfarelo
Kindly be advised that a debt review cancellation or withdrawal should go through a legal process when the request to cancel is made after you are found to be over-indebted(17.2 form). We are in possession of a suspension letter(17.w suspension) due to non-cooperation by yourself. Please note the following:
If client requests to be cancelled from debt review after the issuance of a 17.2 acceptance form:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update NCR DHS with status G as soon as a court order to withdraw you from debt review is obtained.
However, we will forward your request to attorneys who will call you shortly should you not have your own to assist you with the withdrawal.
Kind Regards
MSA CONSULTANTS
Best regards,
Dear Pfarelo
Kindly be advised that a debt review cancellation or withdrawal should go through a legal process when the request to cancel is made after you are found to be over-indebted(17.2 form). We are in possession of a suspension letter(17.w suspension) due to non-cooperation by yourself. Please note the following:
If client requests to be cancelled from debt review after the issuance of a 17.2 acceptance form:
Response: Kindly be advised that in accordance with the NCR withdrawal guidelines of 2015, the following is applicable:
1. Consumers can only withdraw or terminate the debt review process prior to declaration of over-indebtedness as per section 86(7) of the Act and issuance of Form 17.2 subject to payment of debt counseling fees as per NCR Debt Counseling Fee Guidelines.
2. If a determination is made and no court order is in place, the consumer will remain under debt review unless a consumer is no longer over indebted and an order or court is obtained to this effect.
3. A debt Counselor will notify the credit providers of the withdrawal by means of Form 17.W and update NCR DHS with status G as soon as a court order to withdraw you from debt review is obtained.
However, we will forward your request to attorneys who will call you shortly should you not have your own to assist you with the withdrawal.
Kind Regards
MSA CONSULTANTS
Best regards,