Bad service and Experience

<p>Hi </p> <p> </p> <p>I'm totally appalled at the service I have received from MSA consultants. I still wonder how this organization exists. I have been going through financial difficulties and I thought that by joining MSA that they would a solution but little did I know it would be a nightmare. Firstly they kept debiting R4994 instead of R3714 as per agreement. I called to get this rectified and lets just say the call centre agents are useless. Then after speaking to a team leader who assured me this would be sorted. Come pay no edit order goes off at all. I called again and sped to an agent called Anita. Who has no clue what she is doing, has been promising to call back, yet nothing. So I got really frustrated with her and raised her voice at me. At this point I'm utterly appalled at her customer service. Until this day none of my creditors haven been paid. I'm tired of caking and not getting assistance. Debt company's are supposed to be helping with the financial stress instead MSA is just adding on my stress levels. I need this to go to top management now and they need to resolve this matter. </p>