Bad Service

<p>On the 19th of February Mr RL Farquhar was contacted by one of your consultants informing him that your office can assist him to lower his credits. He then informed your consultant that he is interested but that the consultant should firstly provide him with the necessary documentation in order to read through same. When he received the documents he noticed that it is for a Debt Review application and he then informed the consultant that he is no longer interested. Mr Farquhar was then informed that he telephonically “agreed” to enter Debt Review and that he need to pay a cancellation fee of R3000.00 which he then did.</p> <p>Can you please explain to me how someone can telephonically agree to Debt Review? Mr Farquhar never once provided your office with any signed documentation.</p> <p>In light of the above and seeing that no service was agreed upon, we hereby request that you immediately rectify Mr Farquhar’s credit status as he did not apply for Debt review and that you immediately refund him with the cancelation fees of R3000.00 that was paid.</p> <p>He will also proceed to lay a complaint against your company at any tribunal possible because the abovementioned is ******** never the less to say *********.</p> <p> </p> <p> </p>