1 reviews | Active since Jul 2019
Poor Poor Service
Good evening
My name is Raymond, I bought a Red Mini Cooper S from M&S Motorlink ( ***) ( ***) on the 25th of June and it was delivered to me on the 26 of June late at night. On the 27th afternoon when came back from work I took a car for radio installation, as I was driving the car gave me warning lights and I reported it to Steve and Nhlanhla (Car Salesman). The feedback I got was they will go away, it might be the fuses mybe they need to be replaced or Sensors.
Then on the 5th of June at around 8pm or 9pm if not mistaken on my way to Limpopo from Mpumalanga, Just around Mathoks on the N1 the car started smoking heavily in the front. Only to find out that there is oil leaking, I called Mahomed from the dealership on his cell number which is *** to ask for help because I didn't have any number for insurance or roadside assistance. Of which he gave me the number and the policy number, The road assistance only manage to arrive early hours of the morning. Meaning I spent almost the whole night on the side of the road.
The worst part was that I had to make a plan for me, my mom and the kids on how we get home Coz no one was willing to help on that one. On Saturday the 6th, I called the same number that Mahomed gave me to find out about the courtesy car. The guys said they only help with road assistance as for the courtesy car i should call Carget (Car Finance Bank). They gave me a landline number that just rang with no answer, i then decided to call Mahomed asking for assistance if he can help with an alternative number soh that I can get a car for my return trip on Sunday. I don't even wana think of that Phone call as the experience was so bad, he was so rude to me in a way that he ended up hanging a phone on me.
I decided to make a plan and see how I get back to Mpumalanga on Sunday, Then on Monday I contacted Nhlanhla to find out what's the way forward when the situation is like this, he said he will talk to his supervisor and they will contact me. I never received any call from them, up untill I got a call from Steve asking the whereabouts of the car. Mind you since the incident happened I'm the one calling, sending WhatsApp massages but no one was helping. Mahomed even read my WhatsApp and never said a thing.
Being feed up with all this I decided that I can't work with people who don't care about there clients, then I decided to send emails and WhatsApp (+***9) to Carget (***) requesting for termination of agreement, even now as I'm sending this email no one has bothered to call me and updated me on what's happening.
I only had a car for 9 if not 10 days Coz the car was only delivered to me on the 26 late at night. Hopefully the bank and the dealership are not expecting me to pay for something I don't have and with the trauma they have put me through!!!....
Guys when you hear the name M&S Motorlink and Carget, Run for your life. They don't about the clients
Regards Raymond
I don't even feel ashamed of calling you a ****, please provide the call records when I called and said the car is overheating. There was no sign of overheating or anything, the car was leaking oil. That you can even ask the mechanic where the car is now if you haven't fetched it. I don't even remember you fixing anything on the engine, we can also ask your salesman or the guy I was with about that.
Why do you lie soh much, firstly you told carget that the workshop where the car is it's not an RMI approved workshop. I have the email as a proof for that. Another thing get your story straight, there were no 7 people in the car. It was 2 adults and 4 kids, if you want proof of that call the towing company and ask for a driver's details he will tell you exactly what I'm saying.
Now I believe when one of your salesman said to me, you are full of lies. Stop selling faulty cars to people, consider safety of your clients before thinking of money. That's the advice I can give you.
You can say whatever you can but deep down in your heart you know the truth bra. Anyway goodluck with your business, I won't entertain *****. Don't have time for that but just know that your business sucks.
RegardsRaymond
I don't even feel ashamed of calling you a ****, please provide the call records when I called and said the car is overheating. There was no sign of overheating or anything, the car was leaking oil. That you can even ask the mechanic where the car is now if you haven't fetched it. I don't even remember you fixing anything on the engine, we can also ask your salesman or the guy I was with about that.
Why do you lie soh much, firstly you told carget that the workshop where the car is it's not an RMI approved workshop. I have the email as a proof for that. Another thing get your story straight, there were no 7 people in the car. It was 2 adults and 4 kids, if you want proof of that call the towing company and ask for a driver's details he will tell you exactly what I'm saying.
Now I believe when one of your salesman said to me, you are full of lies. Stop selling faulty cars to people, consider safety of your clients before thinking of money. That's the advice I can give you.
You can say whatever you can but deep down in your heart you know the truth bra. Anyway goodluck with your business, I won't entertain *****. Don't have time for that but just know that your business sucks.
RegardsRaymond