Lack of Service and Bad Attitude

Yesterday, I bough Prepaid Unipin from Mr. Prepaid. The pin was never sent to me from wherever it is supposed to come.<br> <br> When I queried this with Mr. Prepaid, they said they are just re-sellers and could not assist. Leaving the problem with their customer. Well now ex customer. If they would have been kind enough to provide me with contact details of their suppliers at least, I could have tried to contact them. <br> <br> I fully understand that the fault does not lie at Mr. Prepaid, but by their supplier, whoever that may be. However, I did not purchase from their supplier, I purchased from Mr. Prepaid and would expect that they sort out the problem, wherever it is.<br> <br> If you are going to sell something, it is up to you to have the resources to provide backup service and support. Why am I paying you if you cant provide that. <br> <br> I also resell products but but the buck stops with me. My clients deal with me NOT my suppliers!<br> <br> Then lastly, the lady who answers the cellphone has a bad attitude and was very rude and made it clear that this was my problem and not theirs. If any of my employees treated my customers the way she does, they will face disciplinary action.